Frequently Asked Questions
We are open for pick up or consultation from 9:00 am – 5:00 pm Pacific Time Monday to Friday. Closed on BC statutory holidays.
Jobs submitted online when we are closed will be processed on the next business day.
Sorry, no. We are a commercial printer and do not offer walk in printing services as immediate print on demand is too disruptive to our work schedule. Please submit your job through the online print shop and we will be happy to see you when you come to pick it up.
Yes. When you order in our online print shop, you can select the shipping option that works best for you. Your product can be mailed to you by Canada Post, or local customers in Metro Vancouver can have their order delivered either by our local courier or send their own courier to pick up.
Online orders are handled by Stripe, allowing Visa or Mastercard. Customers who order in to the shop can pay by cash, e-Transfer, Visa, Mastercard, or Debit. Finally, customers can be invoiced online and make payment through our invoicing system.
We start processing jobs as soon as they are received and complete them as quickly as possible. Jobs are added to the print queue in the order in which they are received, and printed as soon as machine time is available. Rush services are available should you require a guaranteed completion time and need to jump the queue.
Yes. We have strong software tools for making changes or creating your artwork from scratch, if that’s what you need. The results will depend on the type of file you want edited, the quality of the content, and what you want done. For more information, please see our graphic support page.
Artwork support is ordered on the product page, by selecting the level of support needed. If you want artwork for several products edited or designed at one time, please request a quote or contact us by email to tell us about your project.
Contact us by email
Please be clear about how we can help. If you want to know about pricing, please use the “Request a Quote” page to help you provide details about your project.