Frequently Asked Questions
We are open from 9:00 am - 5:00 pm Pacific Time Monday to Friday. Closed on BC statutory holidays.
Jobs submitted online when we are closed will be processed on the next business day.
No. We are a commercial printer and do not offer walk in printing services as immediate print on demand is too disruptive to our work schedule. You can, however, order quick prints from pdf files from our "General Printing" product and order prints that way. Your job will then be added to our print queue according to your production time request.
If you are close by, you can come by the shop to pick up your order at no cost. For customers who are not able to do that, we offer the option of either a flat rate local courier delivery or mailing out your order by Canada Post. Some orders may only be eligible for pick up due to their size.
We use Stripe for secure online payment. This service accepts most major credit cards and digital wallets.
This depends on where your job falls on our production queue. Printing can only begin once artwork is ready to go and payment is in place, so if you have used our design online service, you have already helped to speed up the process. Normally, jobs are completed within 1 - 2 days of getting print ready artwork. If you need it sooner, use the production speed tool to purchase priority service.
Yes. File size should not be an issue.